Cargo Insurance Solutions

Our goal is to process straightforward claims within 30 days of receiving complete documentation. Complex claims requiring investigation or surveyor reports may take longer. We provide regular updates throughout the process and work to expedite settlement whenever possible. Our digital claims platform allows for efficient document submission and real-time status tracking.

'All-risk' coverage protects against all physical loss or damage from external causes, except for specifically excluded perils. It offers the broadest protection and places the burden of proof on the insurer to show that an exclusion applies. 'Named perils' coverage only protects against specific risks listed in the policy (such as fire, collision, or sinking). The burden of proof is on the insured to demonstrate that the loss resulted from a covered peril.

Generally, cargo insurance should be arranged before the shipment departs. However, in some circumstances, we may be able to arrange coverage for shipments already in transit, provided no loss or damage has occurred or is known. This is evaluated on a case-by-case basis and may involve additional conditions or premium adjustments.

Premiums are calculated based on several factors including: cargo value, type of goods, packaging method, shipping mode (air, sea, road), trade lane and associated risks, coverage type (all-risk vs. named perils), and your claims history. We work to find the most competitive rates while ensuring adequate protection for your specific shipping needs.

Carrier liability is typically limited by international conventions and carrier terms. For example, ocean carriers' liability under the Hague-Visby Rules is limited to approximately $3 per kg, while air carriers under the Montreal Convention are limited to about $28 per kg. These amounts are often far below the actual value of goods. Additionally, carriers are not liable for many common causes of loss such as natural disasters, acts of war, or strikes.